FAQs

Have some Questions?

The Patient Portal is a secure, online service center where you can access your personal health information, address administrative needs, and make non-urgent medical requests.

The Patient Portal is a great tool because it helps you be more actively involved in your own health care, and you can use it at YOUR convenience. It’s a time saver, too, with self-service options like “Request Rx refills” and “Request an Appointment.”

The Patient Portal is accessible from BMC’s website using any computer or smart mobile device with Internet access. You may also login to the portal here

Absolutely free. There are no costs.

No, it’s not mandatory, but we’re strongly encouraging everyone to sign up, so they can take advantage of all the resources the Portal offers.

We will continue to communicate with you through phone calls and/or letters.

For your convenience, a username and temporary password has been created for you. This information has been emailed to you. You will need to login with the information and then change your temporary password to a permanent one. If you did not receive this information you may also register here.

Yes. The patient portal is mobile friendly. You may login to the portal using the PrognoCIS My Health Records App in the app store.
IPhones appstore
Android Google Playstore

No. Each member of your family must have their own individual Patient Portal account; messages and information transmitted become part of each individual’s permanent health record.

Yes. Patients must be at least 18 years old to sign up.

There are three sets of forms.

  • Patient registration form
  • Patient’s Bill of Rights/HIPAA
  • Statement of Problem or Injury
  • Patients can view health information such as:
    • Recent doctor visits
    • Discharge summaries
    • Medications
    • Immunizations
    • Allergies
    • Lab results
    • Future Appointments
  • The patient portal also allow patients to:
    • Exchange secure e-mail with their health care teams
    • Request prescription refills
    • Check and request appointments
    • Check benefits and coverage
    • Update contact information
    • Make payments
    • Download and complete forms
    • View educational materials

Yes, using the Patient Portal, you can communicate with your doctor about non urgent requests and issues.

Please contact our office by phone for any additional questions about your health status

Yes, with the Patient Portal, we can send you appointment reminders

Our Patient Portal has the best privacy and security safeguards in place to protect your health information. To make your information safe from unauthorized access, our Patient Portal is hosted on a secure connection and accessed via an encrypted, password-protected login. Additionally, our system has an “audit trail” feature that keeps a record of who accessed your information, what changes were made, and when.

To help the cause though, we also strongly encourage you to follow some common sense security tips — Always remember to protect your USER ID and PASSWORD from others, and make sure to only log on to the Patient Portal from a personal or secure computer.

Our hope is that the system is always accessible and glitch-free, but if log in issues do arise, the problem could be:

  • The site is experiencing technical difficulties.
  • Internet service has been interrupted.
  • Your USER ID and PASSWORD have been typed in incorrectly.  Remember, they are CASE SENSITIVE!

Yes. It is possible. After 3-5 failed attempts you could be locked out. If this happens, you’ll need to contact our office directly to remedy the problem.

Yes. They are case sensitive. If you’re having trouble logging in make sure you are being careful with how you’re typing in this information.

The Patient Portal offers help on the login screen. Click on the problem you need to solve, and the system walks you through the remedy. If you can’t solve the problem, contact our offices for help.

Our Patient Portal is compatible with most web browsers: Safari, Chrome, Internet Explorer, and Firefox. Currently, the Patient Portal is not compatible with Microsoft Edge.